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Frequently Asked Questions

Welcome! This page is a work-in-progress and we will continue adding FAQs and updating our answers as we go.  If you need clarification or have additional questions, please contact us at info@princessclub.io 

Thank you and have a great day!

 

Frequently Asked Questions

Shipping Times

How Long Does Shipping Take?

Shipping can take anywhere between 5-20 days depending on availability of an item, the day of the week you order, and/or the specific product you select. We'll do all we can to ensure your products arrive at your doorstep in a timely manner, however, please take this into account when placing your order.

 

Returns

Do you offer returns?

If you are unhappy with your purchase, please contact us immediately we will make it right through either refund, store credit or replacement. 

Please do not send your purchase back to the manufacturer.  

If you order the wrong size or style please contact us and we will be happy to help you exchange it for the right item.  

You are also welcome to return an item that you just don't like.

We will process the store credit or refund once we receive the tracking number for the return.  Please contact us for the address and further information. 

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